Do you have a question not answered here? Contact
us here:
What happens after i place
my order?
You will immediately receive a email confirmation
thanking you for the opportunity to serve you. All
in stock items normally ship within 24 hours. If
you have any concerns at all please call the number
in the email immediately. Upon shipping your order
you will receive a email with the tracking number
so can track your package.
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How can I locate what model
phone i have?
Remove the back cover from your phone and expose
the battery. Its possible you will need to remove
battery if model number is not visible. Normally a
white or silver tag will have the phones model # located
on that tag.
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Do
you think cell phones cause cancer?
If cell phones do cause cancer i am
in big trouble. I have been placing a cell phone to
my ear for over 20 years now. I believe that we will
have some conclusive proof in 5-10 years. The current
studies do not follow heavy users of cell phones past
a couple years. I require my kids use some sort of
headset just to be safe.
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How do I check the status of my order?
You can easily check the status and track your order
online at:
http://www.marquel.com/member/.
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When will my order
arrive?
Typically items ship within 24 hours
of order date. Delivery time is usually 2-5 business
days. Most of our orders ship USPS and you can add
the number of states you are away from Texas to get
ideal if your on low or high end of delivery scale.
You can easily check the status of your order online
at: http://www.marquel.com/member/.
For more information on our shipping options click
here:
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My order tracking
status display package DELIVERED, but I still don't
have it – what do I do?
PLEASE check all possible locations
if USPS or Fedex list package as Delivered. After
you have checked all possible areas where your postal
service or fedex may have left the package, Contact
us and we help resolve the situation for you.
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Can orders be shipped
via UPS, FedEx or other non-US Postal Service methods?
All orders are shipped via the US
Postal Service and FedEx other delivery methods are
currently not available at this time.
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Do you ship internationally?
Yes. Some countries that have high fraud we do not.
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I changed my mind and
would like to cancel my order – can I do this?
Yes. Reply to the email receipt and
just state you want to cancel or call the number listed
in the email. If the order ship before you contact
us - place "return to sender" on the outside
of un-open box and return.
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The item I received
is defective – how can I get another unit?
Yes. Reply to the email receipt and
just state you received a defective unit never used
and will exchange the product for you promptly.
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My item(s) stopped
working or broke down after use – do you stand
by your products and can I get a replacement?
You will package item and return
to Marquel.com at 1450 halsey Way, Suite.112, Carrollton,
TX 75007. Locate your invoice and write RMA- Invoice
Number (RMA-112356) on outside of box. Place a note
regarding if you want replacement.
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I do not like the item(s)
I received and would like a refund – how do I do
this?
If it is within 30 DAYS of
the date of receipt of purchase you can return the
unit for a refund. You will package item and return
to Marquel.com at 1450 halsey Way, Suite.112, Carrollton,
TX 75007. Locate your invoice and write RMA: Invoice
on outside of box.
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I believe you sent
me the wrong item – what do I do?
Reply to email receipt and we will
respond to by email or call you directly to discuss
that matter and get the correct item to you promptly.
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How long
does it take to process my return for refund?
Upon receipt of the return shipment
it typically takes between 5-10 days. For status,
please contact customer service at: contact
us .
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Why did my item arrive
without any packaging?
Some items are shipped in bulk, but
the majority of items we carry are manufacturer-direct
and are shipped with the fancy Marquel.com or Original
Manufacture package.
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What type of warranty
do we have on our products?
Most products have a warranty of
at least 1 year unless specified otherwise. Warranty
does not cover abuse, neglect, or improper installation
of product. Basically the warranty covers normal use
of the product.
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Do you accept personal
checks or money orders?
We do not accept personal checks
or money orders. For the safety of both us and our
customers, all transactions are processed through
our Web site with a major credit card or Paypal.
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Do you have a secure site?
The Marquel.com web site protects
you while you shop. We guarantee that every transaction
you make at Marquel.com will be safe. This means you
pay nothing if unauthorized charges are made to your
card as a result of shopping at Marquel.com. In the
event of unauthorized use of your credit card, you
must notify your credit card provider in accordance
with its reporting rules and procedures.
Our Secure Sockets Layer (SSL) from
Geotrust is the industry standard and among the best
in guaranteeing secure online commerce transactions.
It encrypts all of your personal information, including
credit card number, name, and address, so that it
cannot be read as the information travels over the
Internet. In addition to our encryption standards.
We recently joined the McAfee Hacker Safe Program
to help maintain our already secure web site.
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I have
my own website or blog – do you offer affiliate
program?
We do offer affiliate program for
high traffic and medium traffic web sites and blogs.
If you are interested, please visit us here.
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